FAQs | HJE by Vinci Forest

1. What types of hair extensions do you offer?

We offer the highest quality of premium virgin hair extensions, including custom machine-made wigs, bundles, clip-ins, and tape-ins made from 100% human hair.

2. How do I know which type of extensions or wigs are right for me?

Our extensions and wigs come in various styles, lengths, and textures. Feel free to contact us for a consultation, and we can help you choose the best product based on your needs, lifestyle, and desired look.

3. Can I dye or heat-style the hair extensions?

Yes, our premium quality virgin hair extensions can be dyed, heat-styled, and treated just like your natural hair. We recommend consulting a professional stylist for coloring and applying heat to maintain the longevity of the hair.

4. How do I care for my hair extensions or wig?

To extend the life of your hair extensions or wigs, wash them with sulfate-free shampoo, condition regularly, and avoid excessive heat styling. Heat protectants are recommended when styling. Store them in a cool, dry place when not in use.

5. How long do hair extensions and wigs last?

With proper care, our hair extensions can last 3+ years, and wigs can last even longer. Longevity depends on how well they are maintained and the frequency of use.

6. What is your return/exchange policy?

We DO NOT accept returns or exchanges. Due to hygiene reasons, worn products cannot be returned. See our Returns & Refunds page for more details.

7. How long does shipping take?

Standard shipping within the U.S. usually takes 3-7 business days. Please note that custom wigs may take additional time for production.

8. Do you offer international shipping?

No, We currently do not offer International shipping.

9. Can I cancel or modify my order?

Once an order is placed, it is processed immediately. After your order is placed, we are unable to make any modifications.

10. Do you offer custom wig services?

Yes, we specialize in custom machine-made wigs tailored to your preferences, including length, color, texture, and cap size. Please reach out for a consultation to discuss your custom wig needs.

11. How do I track my order?

Once your order is shipped, we will send you a confirmation email with tracking information. You can use this to track your package until it arrives.

12. What payment methods do you accept?

We accept all major credit cards, PayPal, Klarna and Sezzle.

13. Do you offer wholesale options?

No, we currently do not offer any wholesale opportunities.

14. How do I book a consultation?

You can schedule a virtual or in-person consultation through our website by visiting https://bookhairjustice.as.me/?appointmentType=13395236