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Frequently Asked Questions
01
We offer the highest quality of premium virgin hair extensions, including custom machine-made wigs, bundles, clip-ins, and tape-ins made from 100% human hair.
02
Our extensions and wigs come in various styles, lengths, and textures. Feel free to contact us for a consultation, and we can help you choose the best product based on your needs, lifestyle, and desired look.
03
Yes, our premium quality virgin hair extensions can be dyed, heat-styled, and treated just like your natural hair. We recommend consulting a professional stylist for coloring and applying heat to maintain the longevity of the hair.
04
To extend the life of your hair extensions or wigs, wash them with sulfate-free shampoo, condition regularly, and avoid excessive heat styling. Heat protectants are recommended when styling. Store them in a cool, dry place when not in use.
05
With proper care, our hair extensions can last 3+ years, and wigs can last even longer. Longevity depends on how well they are maintained and the frequency of use.
06
We DO NOT accept returns or exchanges. Due to hygiene reasons, worn products cannot be returned. See our Returns & Refunds page for more details.
07
Standard shipping within the U.S. usually takes 3-7 business days. Please note that custom wigs may take additional time for production.
08
No, We currently do not offer International shipping.
09
Once an order is placed, it is processed immediately. After your order is placed, we are unable to make any modifications.
10
Yes, we specialize in custom machine-made wigs tailored to your preferences, including length, color, texture, and cap size. Please reach out for a consultation to discuss your custom wig needs.
11
Once your order is shipped, we will send you a confirmation email with tracking information. You can use this to track your package until it arrives.
12
We accept all major credit cards, PayPal, Klarna and Sezzle.
13
No, we currently do not offer any wholesale opportunities.
14
You can schedule a virtual or in-person consultation through our website by visiting https://bookhairjustice.as.me/?appointmentType=13395236
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